Shipping & Returns
You may return most new, unused items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us or email firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond with instructions how to return items from your order.
With the exception of peak order times (site launch, holiday season), all orders will be fulfilled and shipped within 3 days of online submission. However in most cases your order will be processed more quickly, even as soon as the day of purchase.
Shipping rates are based on order subtotals.